We strive to deliver delight to every customer. If for any reason you are not 100% delighted with your purchase, please contact us. If it is within 60 days of the purchase and you would like to return your item(s), please follow the process below and you will be refunded the cost of the item(s) in the original form of payment. Additional information about the process and other stipulations are listed below.
Item(s) must be complete and include all of the original manufacturer’s packaging.
Damaged or Defective Item(s):
As soon as you realize your item(s) arrived damaged or defective, please contact us and we will replace or exchange the item(s) immediately. This claim must be done within 7 days of delivery.
Please be prepared to provide your full name, order number, telephone number, and name/item number with a complete description of the problem. Damaged or defective item(s) due to improper use or care cannot be returned
Once we receive your return it can take up to 5 – 10 business days to process. Once processed, it can take up to 5 business days to post to your original form of payment.
Prepaid Return Label:
- We offer a prepaid shipping label to help with the return process, please visit www.clicktoshopreturns.com to print the label
- Prepaid return labels for damaged or defective items are FREE – If item(s) are not damaged or defective, a $8 fee per package will be deducted from the refund
- If item(s) are not damaged or defective and weigh 20 pounds or more, a $25 fee per package will be deducted from the refund
- If furniture is not damaged or defective, the customer is responsible for all return shipping costs
- Prepaid labels cannot be used for: international returns; returns originating from Alaska, Hawaii, Puerto Rico and other U.S. Territories; returns requiring a freight truck for pickup
- If you would like to pay the shipping costs yourself, please ship returns to the following address:
2001 County Rd C2 W., Roseville, MN 55113
If item(s) are not damaged or defective, the international buyer is responsible for all shipping costs associated with the return as well as any customs, duties, or brokerage charges billed to ClickToShop LLC upon receiving the return.
In order to process an exchange, return the item(s) and place a new order. Please follow the steps listed below:
- Please return item(s) using a return label from www.ClickToShopReturns.com
- Once the item is received and processed, you will receive a full refund for the item(s)
- Place a new order with the new item(s)
Items that cannot be returned or exchanged:
Costumes, apparel, accessories, party decorations cannot be opened and then returned.
Items that are returned 60 days after date of purchase may be subject to a 10% restocking fee.
I received an incorrect item.
If you have received an incorrect item, please call our Customer Service Department. Have your invoice readily available as our representatives will need to verify information listed on it. We will help to replace the item and arrange to have you return the incorrect item free of charge.
My order is missing item(s).
If your order is missing an item or you received the incorrect quantity, please immediately call our Customer Service Department by clicking the “Need Help?” tab on the right-hand side of the screen. Have your invoice readily available as our representatives will need to verify information listed on it.
I received someone else’s order.
If you believe you were shipped someone else’s order based on the contents of the shipment, please immediately call our Customer Service Department by clicking the “Need Help?” tab on the right-hand side of the screen. It is important for us to be able to identify such an error, so we can contact the other customer who may have gotten your order. We will ship out your correct order immediately and arrange to have you return the incorrect shipment free of charge.
International Shipping Options
International buyers assume all responsibility for any duties, customs, tariffs, brokerage or other fees associated with international shipments. Please check with your local government to determine these fees associated with importing goods. Keep in mind that time spent in customs varies greatly by destination country.
Shipping To CanadaÂ For shipments to Canada, you have the choice of:
- UPS Standard to Canada (3-10 Business Days)
- UPS Worldwide Expedited (2-3 Business Days)
Order times are estimated from the time of shipment. See When will my order arrive? section for information on how long it takes for orders to process. Keep in mind that business days are Monday – Friday and do not include Saturdays, Sundays or U.S. Holidays.
Canadian Customs Duties
By placing your order, you understand that you will be required to pay all Canadian duties, and taxes (Canadian GST, HST, PST) and brokerage fees associated with importing. You authorize us to appoint a Canadian customs broker on your behalf to obtain customs clearance for your order and understand that these fees will be due at the time of delivery. Below is a table outlining the UPS Brokerage fee associated with the total order value. This does not apply if you ship Postal Service, for which the fee schedule may be different.
|Order Value||UPS Brokerage Fee|
|$0.01 – $20.00||Free|
|$20 – $40||$10|
Canadian customers are required to pay all applicable GST/HST depending on the Province where the purchase is made. GST/HST is also payable for all Shipping and Handling and/or Return Handling Fees. Any shipments made to Ontario addresses will be assessed the Ontario Resale Sales Tax (“PST”) by customs upon crossing the border.