Returns Policy

90-Day Return Policy

We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, returns for a full refund, less the original shipping charges, are accepted within 90 days of receipt for items that have not been used, worn, or altered.

• It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
• Returned items must be complete including all original manufacturers packaging
• The customer must pay for return shipping for all non-fault returns.
• Approved returns are processed within 2-3 business days and credits generally take 2-4 business days to post to your account.
• If item is returned to sender due to customer giving us an undeliverable address or customer failure to make arrangements to pick up package before 3rd unsuccessful delivery attempt (UPS shipping only), then order will be refunded, minus original & return (if applicable) shipping cost.

Damaged or defective items

• Please contact us via email (or phone) as soon as you realize your item arrived damaged or defective. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem.

Exchanges

• If you would like a different item or a different size, simply send back the original item for a refund and place a new order for the item you would like. This allows our inventory always to be completely accurate and for your new item to ship out immediately. We will refund you for the returned item as soon as we receive it.

Non-Refundable Items

• Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit.
• Items that do not include all original manufacturers packaging.
• Customized orders are non-refundable or exchangeable. If an item is defective or damaged, we will replace the item(s)
• Any items returned after 90 days

Returnable Only In Unopened Factory Sealed Package

• Undergarments, petticoats, socks, tights and stockings (This includes costumes that have socks, tights or stockings that are in separate packaging inside of the costume. You do not need to remove the stockings to see if a costume fits)
• Artificial hair including: Wigs, beards, mustaches, facial hair, hair accessories, headbands, and hats with attached hair
• Masks, prosthetics, eye lashes, fangs or other fake teeth
• Makeup and makeup kits
• Dog costumes
• Compact discs
• Party supplies

Domestic Shipping Options

Small Parcel
The following shipping options are available for most of the products on this site:

• USPS Priority: 1-10 business days
• UPS Ground: 1-5 business days
• UPS 3 Day Select: 3 business days
• UPS 2nd Day Air: 2 business days
• UPS Next Day Air Saver: End of day next business day
• UPS Next Day Air: Next business day

Residential Truck Delivery (LTL)
Some products are too large and/or heavy to ship via UPS or USPS. Residential Truck Delivery is different than Small Parcel shipping.

• The items are first sent to an agent in your area as part of a larger truck load. Once your items arrive at the agent's location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows of 2-4 hours between 8 am and 5 pm, Monday through Friday.
• The carrier will arrive with the items and the customer will be required to remove the items from the rear of the truck. However, most truck freight companies offer additional services to help move products from the truck to the driveway, curb outside of the delivery address or into a garage. You will need to transport the items inside. Truck delivery agents are not authorized to put the items in the room of your choice, nor are they able to help with assembly.
• At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the truck delivery agent or ClickToShop LLC to inquire about additional shipping services. In this event, you will need to directly pay the truck delivery carrier for any additional services.

International Shipping Options

International buyers assume all responsibility for any duties, customs, tariffs, brokerage or other fees associated with international shipments. Please check with your local government to determine these fees associated with importing goods. Keep in mind that time spent in customs varies greatly by destination country.
Shipping To Canada For shipments to Canada, you have the choice of:

• UPS Standard to Canada (3-10 Business Days)
• UPS Worldwide Expedited (2-3 Business Days)

Order times are estimated from the time of shipment. See When will my order arrive? section for information on how long it takes for orders to process. Keep in mind that business days are Monday - Friday and do not include Saturdays, Sundays or U.S. Holidays.
Canadian Customs Duties
By placing your order, you understand that you will be required to pay all Canadian duties, and taxes (Canadian GST, HST, PST) and brokerage fees associated with importing. You authorize us to appoint a Canadian customs broker on your behalf to obtain customs clearance for your order and understand that these fees will be due at the time of delivery. Below is a table outlining the UPS Brokerage fee associated with the total order value. This does not apply if you ship Postal Service, for which the fee schedule may be different.

Order Value	UPS Brokerage Fee
$0.01 - $20.00	Free
$20 - $40	$10
$40.01-$100	$10
$100.01-$200	$10
$200.01-$350	$41.50
$351.01-$500	$46.60
$500.01-$750	$53
$750.01-$1,000	$59.30
$1,000.01-$1,250	$65.65
$1,250.01-$1,600	$69.80

Canadian Taxes
Canadian customers are required to pay all applicable GST/HST depending on the Province where the purchase is made. GST/HST is also payable for all Shipping and Handling and/or Return Handling Fees. Any shipments made to Ontario addresses will be assessed the Ontario Resale Sales Tax ("PST") by customs upon crossing the border.